• Refund policy

Refund Policy

 

We are committed to providing fresh, high-quality food and excellent customer service. Please read our Refund Policy carefully before placing an order.

Eligibility for Refunds

You may be eligible for a refund if:

  • You receive the wrong food item.

  • Your order is incomplete or missing items.

  • The food is damaged, spoiled, or unsafe to consume.

  • Your order is canceled by us.

  • Your online payment is successful, but your order is not processed.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • You entered an incorrect delivery address or contact number.

  • You are unavailable to receive the order at the time of delivery.

  • The order has been prepared or delivered as requested.

  • Personal taste or preference after consuming the food.

Order Cancellation

  • Orders may be canceled only before food preparation begins.

  • Once food preparation has started, the order cannot be canceled or refunded.

Refund Process

  • Approved refunds for online payments will be processed to the original payment method.

  • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive damaged, incorrect, or missing items, please contact us immediately with your order details and, if possible, photos of the issue. We will review your request and provide an appropriate resolution.

Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us through the contact information available on our website.