• Privacy Policy

 

1. Introduction

RP Foods ("RP Foods", "we", "us", or "our") operates the website realrpfoods.in and sells food products under the brand name REAL.

This Privacy Policy explains:

  • What personal data we collect

  • Why we collect it

  • How we use and protect it

  • Your rights regarding your personal data

We handle your personal data in accordance with:

  • Digital Personal Data Protection Act, 2023

  • Information Technology Act, 2000

  • Applicable rules and other Indian laws

By using this website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

2. Who Is Responsible for Your Data

RP Foods is the Data Fiduciary for the personal data described in this policy.

Registered Address

A63, Sulur Industrial Estate
Kadambadi Village, Sulur
Coimbatore – 641401
Tamil Nadu, India

Email: rpfoodscbe@gmail.com

Phone: +91 81228 02987

3. What We Collect

Information You Provide Directly

  • Name

  • Delivery address

  • Billing address

  • PIN code

  • Email address

  • Mobile number

  • Order details

  • Product preferences

  • Order notes

  • Messages sent through email, phone, WhatsApp, or contact form

  • Distributor enquiry information

Information We Collect Automatically

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring URL

  • Cookie identifiers

  • Session information

Payment Information

We do not collect or store your payment card details.

Card numbers, CVV, UPI PINs, and net banking credentials are entered directly into our PCI-DSS compliant payment gateway.

We only receive:

  • Transaction reference number

  • Payment success or failure status

4. Why We Use Your Information

Purpose Description
Fulfilling Orders Processing payments, packing, shipping, and delivery updates
Customer Support Responding to enquiries, complaints, and returns
Legal Compliance GST invoices, tax records, and food safety requirements
Website Improvement Understanding visitor behavior and improving our services
Marketing Sending offers and updates only if you opt in
Fraud Prevention Detecting suspicious or fraudulent transactions

We process your personal data based on:

  • Your consent

  • Performance of our contract with you

  • Compliance with legal obligations

5. Who We Share Your Information With

We may share your personal data only with:

  • Courier and logistics partners for delivery

  • Payment gateway providers for secure payment processing

  • IT and hosting service providers maintaining our website

  • Accounting and tax professionals for statutory compliance

  • Government authorities where required by law

We never sell, rent, or trade your personal data.

6. Cookies

We use cookies to:

  • Keep your shopping cart functioning

  • Remember your preferences

  • Improve website performance

  • Analyze website usage

Types of Cookies

Essential Cookies

Required for shopping cart, checkout, and login.

Analytics Cookies

Help us understand which products and pages are popular.

Marketing Cookies

Used only after obtaining your consent.

You can manage cookies through your browser settings. Disabling essential cookies may prevent checkout from functioning correctly.

7. Data Retention

Information Retention Period
Order and invoice records 8 years (or as required by law)
Account and contact details Until deletion is requested
Marketing consent records Until consent is withdrawn
Website analytics Up to 26 months

8. How We Protect Your Information

We use reasonable security measures including:

  • HTTPS with SSL/TLS encryption

  • PCI-DSS compliant payment gateways

  • Restricted staff access to customer data

  • Regular software updates and security patches

Although we take reasonable precautions, no internet transmission is completely secure.

9. Your Rights

You may request us to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data where legally permitted

  • Withdraw marketing consent

  • Nominate another person to exercise your rights

  • Submit a complaint regarding data handling

Please email:

rpfoodscbe@gmail.com

Subject: Data Request

We will respond within 30 days.

10. Children

This website is not intended for children under the age of 18.

We do not knowingly collect personal data from children. If you believe a child has submitted personal information, please contact us immediately so that we can delete it.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any revised version will be posted on this page with a new Last Updated date.

Where appropriate, significant changes will also be communicated by email.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

Name: [Grievance Officer Name]

Designation: Grievance Officer, RP Foods

Email: rpfoodscbe@gmail.com

Phone: +91 81228 02987

Address:

A63, Sulur Industrial Estate
Kadambadi Village, Sulur
Coimbatore – 641401
Tamil Nadu, India

Complaints are acknowledged within 48 hours and resolved within one month of receipt.